FAQ

Q. How does the site work? 

A. You can browse the site or use our search engine to find your desired products. You can then add them to your shopping bag and click on place order. You let us know your address, select a delivery time – and voila, you are done. A Chaldal representative will then deliver your order right to your home or office. 

Q. How much do deliveries cost? 

A. There is a BDT 29 delivery fee if the order value is BDT 300 or more. If the order value is less than BDT 300, we charge BDT 49 delivery fee. 

Q. How can I contact you? 

A. You can always call +880-188-1234-567 or mail us at support@chaldal.com. 

Q. How long do the deliveries take? 

A. We are serving with 1 Hour Delivery Service to Azimpur, Badda, Banani, Banasree, Baridhara, Bashundhara RA, Cantonment, DOHS Banani, DOHS Baridhara, DOHS Mohakhali, Dhaka University, Dhanmondi, Eskaton, Farmgate, Gulshan, Kakrail, Kalabagan, Khilgaon, Mirpur, Mohakhali, Moghbazaar, Mohammadpur, Motijheel, Niketon, Nikunja, Pallabi, Paltan, Ramna, Rampura, Tejgaon, Uttara, DOHS Mirpur, Adabor, Shaymoli, Paikpara, Malibag, Gabtoli, Kallyanpur, Agargaon, Wari, Pink City, Uttar Khan, Dakshin Khan. For the rest of the Dhaka city, we are currently delivering within 4-7 hours timeframe. You can also specify a convenient time and we will send the products during that time. 

Q. What are your delivery hours? 

A. We deliver from 8 am to 10 pm every day. You can choose from available slots to find something that is convenient to you. 

Q. How do I know when my order is here? 

A. A Chaldal representative will call you as soon as they are at your house to let you know about your delivery. 

Q. How do I pay? 

A. We accept cash on delivery and we also have Online Credit Card and Online Bkash service. Don’t worry, our Chaldal representatives should always carry enough change.